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Appendix A
Troubleshooting
If you have any problems as you set up and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.
The troubleshooting suggestions in this chapter are organized
in general categories, such as “The computer will not start.”
Within each category, a more specific problem is described
with possible solutions.
If the suggestions here do not solve the problem, contact your
EPSON dealer or Authorized EPSON Servicer.
Identifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using. You may
have listed some of this information in the “Equipment Log” at
the end of Chapter 1.
Troubleshooting
A-1
- POWERSPAN 1
- Important Safety Instructions 3
- Contents 5
- Chapter 4 6
- Appendix A Troubleshooting 8
- Appendix B Specifications 9
- Introduction 10
- S, and other 11
- Features of This Manual 12
- Where to Get Help 13
- CompuServe On-line Support 14
- Chapter 1 15
- Installation 16
- Overview 16
- Installing Optional Equipment 19
- Connecting Peripheral Devices 20
- Turning On the System 22
- Configuring Your System 24
- Equipment Log 25
- Chapter 2 27
- Starting the Program 28
- F1 to start SETUP 29
- F1 to continue 29
- Selecting Options 30
- Setup key functions 30
- SETUP program options 30
- Running the SETUP Program 2-5 31
- 2-6 Running the SETUP Program 32
- Running the SETUP Program 2-7 33
- 2-8 Running the SETUP Program 34
- Running the SETUP Program 2-9 35
- Running the SETUP Program 38
- Hard Disk Drive Types 39
- Hard disk drive types 40
- Exiting SETUP 42
- ESC at any of the SETUP 42
- ESC again 42
- Chapter 3 43
- How to Use This Chapter 45
- The Configuration Process 46
- Using Configuration 46
- Using the Keyboard 47
- Using a Mouse 47
- Using On-line Help 48
- Setting the Date and Time 50
- Enter. You see the Main Menu 51
- Enter. Follow the 52
- Print Screen key 52
- Adding or Removing a Board 53
- System board options 54
- [settings vary] 62
- Enter at the main option 65
- Loading an Alternate SCI File 73
- Using the SD Command 74
- SD command parameters 75
- Using the CF Command 76
- CF command parameters 77
- Working Comfortably 80
- Positioning Your Monitor 81
- Lighting Your Workspace 82
- Using the Keyboard and Mouse 82
- Maintaining 83
- Good Posture and Work 83
- Locking the Computer’s Cover 84
- Locking the Front Panel Door 85
- Using the Password Features 87
- Setting Passwords 88
- Setting a power-on password 89
- Activating a network password 89
- Setting a keyboard password 90
- Entering Passwords 90
- Enter. The screen does not 91
- Locking the Keyboard 94
- Changing the Processor Speed 95
- Entering Keyboard Commands 96
- Ctrl Alt 1 96
- Ctrl Alt 2 96
- Ctrl Alt key 97
- Controlling the Speaker 98
- Controlling the Cache 99
- Enter at the next two 100
- EXIT Utilities 100
- Using the Security Features 101
- INSTALL and press Enter 102
- Using the SCSI Subsystem 104
- Installing SCSI Terminators 105
- Installing SCSI Devices 105
- Installing SCSI Software 106
- Using Special Configurations 107
- Chapter 5 109
- Removing the System Covers 110
- Replacing the System Covers 113
- Removing the Front Panel 116
- Replacing the Front Panel 117
- Chapter 6 118
- Main System Board Map 119
- Removing the CPU Card 120
- J0710, J0730 121
- Installing an Option Card 124
- Removing an Option Card 127
- Memory Modules 128
- Sample SIMM configurations 129
- J0550,J0551,J0650 130
- Removing Memory Modules 131
- Adding Video Memory 132
- Video DRAM DIP chip types 133
- Chapter 7 138
- Using the Correct Drive Bay 139
- Installing an IDE Drive 148
- Removing an IDE Drive 149
- IDE hard 152
- Installing a SCSI Drive 155
- J0190, located at 156
- Removing a SCSI Drive 162
- Appendix A 165
- A-4 Troubleshooting 168
- Troubleshooting 169
- Troubleshooting A-7 171
- A-10 Troubleshooting 174
- Run-time Error Messages 178
- Run-time error messages 178
- Error Tone Codes 179
- A-16 Troubleshooting 180
- Power or Lock-up Problems 181
- Password Problems 183
- Keyboard Problems 185
- Monitor Problems 186
- Diskette Problems 187
- Diskette Drive Problems 187
- Hard Disk Problems 188
- Software Problems 189
- Printer Problems 190
- Option Card Problems 190
- Memory Module Problems 191
- Mouse Problems 192
- SCSI Drive Problems 193
- Appendix B 194
- Main System Board 194
- CPU Card 195
- Interfaces 195
- Controllers 196
- Keyboard 197
- Mass Storage 197
- Physical Characteristics 197
- Environmental Requirements 198
- Power Supply 198
- Maximum outputs 198
- Specifications B-5 198
- System current drain 199
- B-6 Specifications 199
- System Memory Map 200
- Input/output Addresses 201
- Specifications B-9 202
- System Interrupts 203
- DMA Channels 204
- Glossary 205
- CFG (configuration file) 206
- Configuration 206
- Expanded memory 208
- Expended memory 208
- RASH memory 208
- Hexadecimal 208
- Network server 211
- Non-target modeling mode 211
- Partition 211
- Power-on diagnostics 211
- SCI files 212
- VGA/SVGA 213
- Write-protect 213
- Shadow RAM 213
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