Symptom Cause Solution
Entire sheet is
printed in black or
color.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Image is too light;
there is low image
density.
The print head window is dirty. Clean the print head window.
The copy density is set too light. Select a darker copy density.
The media is moist from
humidity.
Remove the moist media and replace with new, dry media.
There is not much toner left in
the cartridge.
Replace the toner cartridge.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
Media type is set incorrectly. When printing envelopes, labels, letterhead, postcards or
thick stock, specify the appropriate media type in the printer
driver.
Image is too dark.
The copy density is set too dark. Select a lighter copy density.
The document was not pressed
close enough against the
original glass.
Position the document so that it is pressed close enough
against the original glass. For details on positioning the
document on the original glass, refer to “Placing a document
on the original glass” on page 69.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide
Troubleshooting 185
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