Epson AcuLaser C3800N Guide de l'utilisateur Page 281
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Customer Support 281
EPSON AcuLaser C3800 User's Guide
Appendix A
Customer Support
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support
services for assistance. If customer support for your area is not listed below, contact the
dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following
information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to
your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer
should always be the first call for advise on problems; they can often solve problems
quickly and easily as well as give advise on the next step to take.
Downloaded from ManualsPrinter.com Manuals
- User’s Guide 1
- Copyright and Trademarks 2
- Copyright and Trademarks 3 3
- Contents 4
- Chapter 3 Paper Handling 5
- Chapter 9 Installing Options 9
- Chapter 12 Troubleshooting 10
- Appendix A Customer Support 11
- Safety Instructions 13
- Safety Instructions 14 14
- Important Safety Instructions 15
- Safety Instructions 16 16
- Safety Information 17
- Laser safety labels 18
- Internal laser radiation 18
- Ozone safety 18
- Ozone emission 18
- Ozone exposure limit 18
- Power On/Off Cautions 19
- Getting to Know Your Printer 20
- Printer Parts 21
- Rear view 22
- Inside the printer 22
- Control panel 23
- Consumable products 24
- Chapter 2 25
- Printer Features 25
- Wide variety of fonts 26
- Adobe PostScript 3 Mode 26
- PCL Emulation Mode 26
- Various Printing Options 27
- Pages per sheet printing 28
- Watermark printing 28
- Header/Footer printing 29
- Overlay printing 29
- Web-Page Printing 30
- Paper Handling 32
- Standard lower paper cassette 33
- 550-sheet Paper Cassette Unit 33
- Selecting a paper source 34
- Loading Paper 35
- Paper Handling 36 36
- Paper Handling 37 37
- Paper Handling 38 38
- Output tray 39
- Printing on Special Media 40
- Envelopes 42
- Paper Handling 43 43
- Paper Handling 44 44
- Loading a custom paper size 45
- Chapter 4 46
- Saving your settings 50
- Ordering Consumables 56
- Using an overlay 64
- Printing with an overlay 66
- Using storage form overlay 68
- Making Optional Settings 71
- Order Online 88
- Tray Icon Settings 89
- 7. To uninstall, click OK 93
- Using an additional driver 97
- Setting up clients 100
- 6. Click Next 101
- Client’s OS Folder Name 105
- Chapter 5 106
- About the Printer Software 106
- Using the predefined settings 108
- Customizing print settings 109
- Resizing printouts 111
- Modifying the print layout 113
- Using a watermark 115
- Making a new watermark 117
- To make a text watermark 117
- 5. Click New/Delete 118
- To make a bitmap watermark 122
- Using headers and footers 126
- Duplex printing 128
- Making Extended Settings 132
- Printing a status sheet 132
- Re-Print Job 134
- Verify Job 135
- Confidential Job 137
- Simple Status 140
- Detailed Status 140
- Consumables Information 141
- Job Information 142
- Notice Settings 143
- Setting Up the USB Connection 144
- Canceling Printing 145
- For Mac OS 9 users 146
- For Mac OS X users 146
- Sharing the printer 147
- Accessing the shared printer 149
- Chapter 6 150
- About the PostScript 3 Mode 150
- For Macintosh 151
- Mac OS X 151
- Mac OS 9 151
- Windows Me or 98 WIN9X 153
- For Windows Me or 98 users 155
- From the application 155
- For Windows 2000 users 155
- Using online help 156
- Selecting the printer 157
- Using Balloon Help 161
- Chapter 7 163
- About the PCL Mode 163
- Using the Control Panel 165
- Control Panel Menus 166
- Using the Control Panel 167 167
- Using the Control Panel 168 168
- Index Print Menu 169
- Document Print Menu 169
- Using the Control Panel 170 170
- Image Print Menu 171
- Tray Menu 172
- Emulation Menu 173
- Printing Menu 173
- Using the Control Panel 174 174
- Setup Menu 175
- Using the Control Panel 176 176
- Using the Control Panel 177 177
- Using the Control Panel 178 178
- Color Regist Menu 179
- Reset Menu 179
- Quick Print Job Menu 180
- Confidential Job Menu 180
- USB Menu 180
- Network Menu 181
- AUX Menu 181
- USB Host Menu 181
- PCL Menu 182
- Using the Control Panel 183 183
- PS3 Menu 184
- Password Config Menu 185
- ESCP2 Menu 186
- Using the Control Panel 187 187
- Using the Control Panel 188 188
- Using the Control Panel 189 189
- I239X Menu 190
- Using the Control Panel 191 191
- Status and Error Messages 192
- Using the Control Panel 193 193
- Using the Control Panel 194 194
- Using the Control Panel 195 195
- Using the Control Panel 196 196
- Using the Control Panel 197 197
- Using the Control Panel 198 198
- Using the Control Panel 199 199
- Using the Control Panel 200 200
- Using the Control Panel 201 201
- Using the Control Panel 202 202
- Using the Control Panel 203 203
- Using the Control Panel 204 204
- Printing a Status Sheet 205
- Adjusting Color Registration 206
- Index printing 207
- Document printing 207
- Using the Control Panel 208 208
- Image printing 209
- Installing Options 211
- Caution: 212
- Installing Options 213 213
- Installing Options 214 214
- Duplex Unit 215
- Installing Options 216 216
- 5. Raise the transfer unit 217
- 9. Close the front cover 218
- 10.Turn on the printer 218
- Sheet" on page 259 218
- Removing the Duplex Unit 219
- Memory Module 220
- Installing Options 222 222
- Installing Options 223 223
- Removing a memory module 224
- Interface Card 225
- Installing Options 226 226
- Removing an interface card 227
- Replacing Consumable Products 228
- 8. Close the front cover 232
- Fuser Unit 233
- 12.Close the front cover 237
- Transfer Unit 238
- 10.Close the front cover 241
- Chapter 11 242
- Cleaning the Printer 242
- Transporting the Printer 244
- For long distances 245
- For short distances 246
- Troubleshooting 247
- Paper Jam MP C1 A 248
- 2. Close the MP tray 249
- Paper Jam C1 A 250
- Paper Jam C2 C1 A 252
- 4. Close the front cover 253
- Paper Jam A B 254
- Troubleshooting 255 255
- 7. Close the front cover 256
- Paper Jam A D 257
- 5. Close the front cover 258
- Operational Problems 259
- Troubleshooting 260 260
- Printout Problems 261
- Misalignment of colors 262
- Color Printing Problems 263
- Print Quality Problems 264
- Toner smudges 265
- Troubleshooting 266 266
- Troubleshooting 267 267
- Memory Problems 268
- Paper Handling Problems 269
- Problems Using Options 269
- Troubleshooting 270 270
- Correcting USB Problems 271
- Troubleshooting 272 272
- Troubleshooting 273 273
- Troubleshooting 274 274
- Troubleshooting 275 275
- The printer does not print 277
- Troubleshooting 278 278
- Troubleshooting 279 279
- Troubleshooting 280 280
- Customer Support 281
- Help for Users in Singapore 282
- Help for Users in Thailand 283
- Help for Users in Vietnam 283
- Help for Users in Indonesia 283
- Help for Users in Hong Kong 284
- Help for Users in Malaysia 285
- Help for Users in India 286
- Toll Free Telephone Support 287
- Technical Specifications 288
- Paper that should not be used 289
- Printable area 290
- Environmental 291
- Mechanical 292
- Electrical 292
- Standard and approvals 292
- Laser safety 293
- CDRH regulations 293
- Interfaces 294
- Optional paper cassette unit 295
- Memory modules 296
- Imaging cartridge 296
- Fuser unit 297
- Transfer unit 297
- Numerics 298
- Index 299 299
- Index 300 300
- Index 301 301
- Index 302 302
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