Epson 1640SU Bulletin

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PSB.2007.04.001
EPSON
Product Support Bulletin
Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject: Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite When pressing the Scan button, the Scan
Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
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Résumé du contenu

Page 1 - Product Support Bulletin

Page 1 of 2PSB.2007.04.001EPSON Product Support BulletinDate: April 2, 2007 Originator: VSPSB #: PSB.2007.04.001 Authorization:Reference: TI 06-0491

Page 2 - PSB.2007.04.001

Page 1 of 2 EPSON PRODUCT SUPPORT BULLETIN Date: 04/01/2003 Originator: TC PSB #: PSB.2003.04.003 Authorization: Reference: N/A Total Pages: 2

Page 3

Page 2 of 2 Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released. Refer to Microsoft Knowledge Base A

Page 4

Page 1 of 2 EPSON PRODUCT SUPPORT BULLETIN Date: 04/1/2003 Originator:TC PSB #: PSB.2003.04.001 Authorization: Reference: N/A Total Pages:2 Produc

Page 5 - Product Support Bulletin

Page 2 of 2 Click on the “Image Adjust” button. You will notice the Auto Document Enhancement OFF button is selected (highlighted in dark gray).

Page 6

Page 1 of 1EPSON PRODUCT SUPPORT BULLETINDate:9/20/2002Originator:TC/JDPSB #:PSB.2002.04.002BAuthorization:Reference:N/ATotal Pages:1Product(s):Perf

Page 7

1EPSON PRODUCT SUPPORT BULLETINDate:9/6/2002Originator:JDPSB #:PSB.2002.02.003R1Authorization:Reference:N/ATotal Pages:3Product(s):Perfection 640U,

Page 8

2Workaround:As a temporary solution, select another Windows default printer (i.e. one that’s compatible with Copy)and then launch Copy. In Copy, chang

Page 9

36) Click the Device Settings button. This will bring up the Device Settings user interface. In theOutput Device field (the default printer will be l

Page 10 - PRODUCT SUPPORT BULLETIN

1EPSON PRODUCT SUPPORT BULLETINDate: 9/25/01PSB No.: PSB.2001.09.006R3Reference: N/AOriginator: TCAuthorization:Affected Product(s): EPSON Perfection

Page 11 - Page 2 of 2

2Note: You must install the update files in the same directory as the original version of Photo Print in order for the update to workcorrectly. If you

Page 12

Page 2 of 2PSB.2007.04.001Correct Procedure for Deleting Epson Scan Driver:! Use the driver specifically written for your scanner model to uninstall

Page 13

3Note: the full path to the destination folder may not be showing.9. You will see a Setup Complete window, click Finish to complete the install.10.

Page 14 - Page 1 of 1

1EPSON PRODUCT SUPPORT BULLETINDate:7/10/2002Originator:JDPSB #:PSB.2002.07.001Authorization:Reference:N/ATotal Pages:1Product(s):Perfection 640U, 1

Page 15

Page 1 of 1EPSON PRODUCT SUPPORT BULLETINDate:4/8/2002Originator:TCPSB #:PSB.2002.04.002Authorization:Reference:N/ATotal Pages:1Product(s):Perfectio

Page 16

Page 1 of 2EPSON PRODUCT SUPPORT BULLETINDate: 3/4/2002 Originator: JDPSB #: PSB.2002.03.001 Authorization:Reference: TE01-320 Rev. ATotal Pages:2Pr

Page 17

Page 2 of 2Twain Driver Installation:1. Start your computer in 9.2.1.2. Install the Twain driver.3. Connect and power on the scanner.4. Restart yo

Page 18 - Installation Instructions:

1EPSON PRODUCT SUPPORT BULLETINDate:2/16/2002Originator:JDPSB #:PSB.2002.02.003Authorization:Reference:N/ATotal Pages:3Product(s):Perfection 640U, 1

Page 19

21) First, verify that you have installed the latest version of Copy (currently 2.00A). Launch Copy andlook for a green screen. This is version 2.00A

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37) Change the printer name to the one you want to use and then click OK. Click on the Greenbutton to start scanning.

Page 21

1 EPSON PRODUCT SUPPORT BULLETIN Date: 10/15/01 PSB No.: PSB.2001.09.006A Reference: N/A Originator: TC Authorization: Affected Product(s):

Page 22

2 not install the program using the default location you will need to install the Update files to the directory in which you installed EPSON Smart p

Page 23

Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date: 2/2/2004 Originator:RY PSB #: PSB.2004.02.004 Authorization:/DS Reference: TE03-389 Rev. A Total Pa

Page 24 - Twain Driver Installation:

1 EPSON PRODUCT SUPPORT BULLETIN Date: 9/24/2001 PSB No.: PSB.2001.09.005 Reference: N/A Originator: JD Authorization: Affected Product(s):

Page 25

2 Stylus Scan 2000/2500 Windows 1. For problems sending and receiving documents when using Smart Panel’s Scan to OCR with WinFax Basic, please use

Page 26

Page 1 of 4EPSON PRODUCT SUPPORT BULLETINDate:03/27/2002Originator:JD/TCPSB #:PSB.2001.09.004R1Authorization:Reference:TE01-102 Rev.ATotal Pages:4Pr

Page 27

Page 2 of 4Installation Instructions:Use these steps to install Copy Utility.1. Close Smart Panel if it is running.2. From the Start button click Run

Page 28

Page 3 of 411. Click Next. You will see a Setup Status progress screen while the files are being copiedto your hard drive.12. When all files have been

Page 29

Page 4 of 4Click on the Auto Document Enhancement button to turn this feature on, notice “On” isselected now and dark gray.This will resolve the light

Page 30 - Available Patch Links

1 EPSON PRODUCT SUPPORT BULLETIN Date: 8/8/01 PSB No.: PSB.2001.08.005 Reference: N/A Originator: TC Authorization: Affected Product(s): Pe

Page 31

2 New Driver installation Using the Downloaded Driver from the Web 1. Make sure your scanner is turned on and connected to the computer; then turn

Page 32 - Page 1 of 4

3 • “X:\TWAIN_5\TWAIN\DISK1” 3. Double click on “Setup.exe” and follow the on-screen instructions. New Driver installation Using the Downloaded D

Page 33 - Page 2 of 4

1 EPSON PRODUCT SUPPORT BULLETIN Date: 9/07/2001 PSB No.: 2001.08.002 Reference: TE01-045 Rev. B Originator: TC & JD Authorization: Aff

Page 34 - Page 3 of 4

Page 2 of 2 Limitations of new driver: • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using

Page 35 - Page 4 of 4

2 ** Stylus Scan Notes: 1. You must install the Stylus Scan drivers in a true 9.1 environment. Do not install in OS X Classic, the installation wil

Page 36 - Solution:

Page 1 of 3EPSON Product Support BulletinDate:04/30/2003Originator:VSPSB #:PSB.2003.05.008Authorization:Reference:N/ATotal Pages:3Product(s):Perfect

Page 37

Page 2 of 3

Page 38

Page 3 of 306) Click on the "Path Line" and using the back arrow back up the cursor to the drive letter andchange it to the desired "dr

Page 39

Page 1 of 1EPSON PRODUCT SUPPORT BULLETINDate:4/30/2003Originator:VSPSB #:PSB.2003.05.006Authorization:Reference:N/ATotal Pages:1Product(s):Perfecti

Page 40

Page 1 of 1EPSON PRODUCT SUPPORT BULLETINDate:05/08/2003Originator:TCPSB #:2003.05.003Authorization:Reference:N/ATotal Pages:1Product(s):Perfection

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